> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.whaller.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How can I contact the support team?

When browsing the Whaller site, you can begin a conversation by clicking on our mascot, Whally, on the bottom right of the page.  

![](https://storage.crisp.chat/users/helpdesk/website/86963ab52979b800/ed652c11-3441-44a2-a6a2-ed7b5f_1b87oxd.png)

If Whally isn't visible, you can also ask a question via your account.  
Click on your avatar then select "Ask the support team a question".    

![](https://storage.crisp.chat/users/helpdesk/website/1886ba9624e12300/e8858101-6d8a-4385-b794-e5eeee_1pm4358.png)