> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.whaller.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Members directory of an organization

### Accessing the directory 

If it is active, the directory of members of an organisation can be accessed from the header bar of the organisation portal as well as from your left-hand navigation sidebar, in the "Tools" section. 

### Search by filter 

Several filters are available in the right-hand column to help you search for profiles according to : 
- a [role](/en/article/roles-rights-and-permissions-management-1kbdwtx/)
- one or more [tags](/en/article/tags-1fde4j0/)
- by keyword in the search bar: the results will match the items entered in the user's biography and [profile fields](/en/article/create-custom-profile-fields-1xj01zz/)

From a profile, you can start an instant chat with the user


![](https://storage.crisp.chat/users/helpdesk/website/8643cf9d34bb3800/image_1afj9dn.png)



### Activating / deactivating the directory

The member directory can be activated or deactivated by the organisation managers: 

General settings > Settings > Portal customization 

It is also possible to define the order of these menus in the header bar via the following interface: 



![](https://storage.crisp.chat/users/helpdesk/website/8643cf9d34bb3800/capture-decran-2024-06-19-a-19_1q9kslx.png)