> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.whaller.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Share files externally

Via the file box, it is possible to share a file with people outside the platform. 
To do this, an option must be activated on the organization management pages and in the sphere settings. 


### Activate file sharing option 

###### Organization level

To activate this option, a manager must go to the organization's management pages in the "configuration" tab, then to the "spheres option" section and activate the "File box: allow external file sharing" option. 

![](https://storage.crisp.chat/users/helpdesk/website/8643cf9d34bb3800/capture-decran-2023-08-03-a-14_2y7tok.png)

###### Sphere level

To activate this option at sphere level, an administrator must go to the sphere settings and activate the "File box: allow external file sharing" option. 

![](https://storage.crisp.chat/users/helpdesk/website/8643cf9d34bb3800/capture-decran-2023-08-03-a-14_12w8lo.png)

Once these options have been activated, any member of the sphere will be able to share a file with someone outside the sphere.

### Creating an external link to a file

To share a file, click on "Share" via the three small dots,

![](https://storage.crisp.chat/users/helpdesk/website/8643cf9d34bb3800/capture-decran-2023-08-03-a-14_1fftr8e.png)

Then click on "Create an external link".

![](https://storage.crisp.chat/users/helpdesk/website/8643cf9d34bb3800/capture-decran-2023-08-03-a-14_4zc4x2.png)

From this modal, you can copy the file's URL **(1)** to share it with people outside the platform, and customize the link's parameters by setting an expiration date **(2)**, protecting the file with a password **(3)** and/or authorizing download **(4)**.

![](https://storage.crisp.chat/users/helpdesk/website/8643cf9d34bb3800/image_1049fy9.png)

When someone outside the sphere clicks on the link, they will be redirected to a secure consultation or download page.

![](https://storage.crisp.chat/users/helpdesk/website/8643cf9d34bb3800/image_1rmh2yf.png)