Rights related to posts
Any user can modify/delete their own posts thanks to the pencil and trash can icons located under messages.
If you are administrator of a sphere and/or publisher (i.e. a member of the “@@Publisher” group), you have the right to delete any posts in the sphere (excluding private messages which the user does not have access to), even those published by other users. The deletion is effective for all sphere members.
To allow a better hierarchization of content, the sphere administrator and/or publisher can pin (tack icon) one or several messages: these become the first ones visible in a sphere’s feed for all members.
Note: The act of posting in not considered moderation. This feature was developed to prevent users who have the right to comment on posts from writing a comment without any content simply for the purpose of moving a post up in the feed.
Indeed, when a message is commented on, it moves up in the feed to show the most recent conversations to all users first. Writing “” or "up", for example, (which is a common practice in networks with this type of feed classification) is the same as clicking on "Move this message up", an option that allows users to move a message without polluting the feed.
Reporting a post
All users can report content that they deem inappropriate by clicking on the “Warning/Report” icon located under each individual post.
On Whaller there are 3 types of reporting: undesirable, compromised or abusive. When reporting a post, users can, if they wish, comment on the report to explain why it is inappropriate.
Once a report has been made, an email notification is automatically sent to all administrators of the sphere (in which the message was reported) and to all organization managers if the sphere in question is attached to an organization.
The sphere administrator or organization manager can decide whether or not to delete the reported post.
Creation of blacklists (Option available with the Enterprise offer)
An organization manager has the right to define a list of keywords that are automatically reported throughout the organization (i.e. in the related spheres).
In the "Settings" tab, under "Sphere options", "Extra options", the organization manager can write several words (separated by a comma) that they can moderate.
As soon as an organization member publishes one of the predefined words, the organization manager will receive an email notification. They will have the option to delete the post if they deem the content inappropriate.
Additional automatic moderation option
Whaller offers an additional option (disabled by default) to automatically moderate the predefined words.
When an organization member posts one of the blacklisted words, the message will not be visible in the sphere. The organization manager will receive an email notification and will have the option to delete the post if they find it to be inappropriate, or to authorize the publication.
The organization member will become part of a list of moderated people. None of their future publications will be visible – as long as they have not been removed from this list.
Only the organization manager can authorize them to re-publish by clicking on the "Members" tab, selecting the member, then the “Actions” button, and finally, "Remove this person from your blacklist".