FAQ & Troubleshooting

What is a restricted sphere?

Written by Mathieu Manero
Updated over a week ago

What is the data legacy?

Written by Cléa Ancelly
Updated over a week ago

Can I change my login/username?

Written by Cléa Ancelly
Updated over a week ago

How can I update my email address?

Update an email address or add a new email address to your Whaller account.

Written by Cléa Ancelly
Updated over a week ago

How can I change the language?

Written by Cléa Ancelly
Updated over a week ago

How can I mention a person or group in a message?

Written by Cléa Ancelly
Updated over a week ago

What is the role of a "Publisher" in a sphere?

Written by Cléa Ancelly
Updated over a week ago

How to move up/pin a message?

Written by Cléa Ancelly
Updated over a week ago

What is the "Move this message up" for?

Written by Cléa Ancelly
Updated over a week ago

How to associate a video conference room to an event?

Written by Cléa Ancelly
Updated over a week ago

How to enable News spheres?

How to create and manage News spheres on Whaller

Written by Cléa Ancelly
Updated over a week ago

What are "Forum" spheres?

Written by Cléa Ancelly
Updated over a week ago

What image formats to use in messages?

See how images are displayed in messages and discover optimal sizes.

Written by Cléa Ancelly
Updated over a week ago

What are the optimal image sizes on Whaller?

Written by Cléa Ancelly
Updated over a week ago

Can I disable notification sounds?

Written by Cléa Ancelly
Updated over a week ago

What are Whallies?

Written by Cléa Ancelly
Updated over a week ago

Multi-factor authentication: security key

Written by Cléa Ancelly
Updated over a week ago

How to block a user?

Written by Cléa Ancelly
Updated over a week ago

What do I do if my account is blocked?

Written by Cléa Ancelly
Updated over a week ago

How can I contact the support team?

Written by Cléa Ancelly
Updated over a week ago

How can I leave a sphere?

Written by Cléa Ancelly
Updated over a week ago

How can I leave an organization?

Written by Cléa Ancelly
Updated over a week ago

How can I delete my Whaller account?

Written by Cléa Ancelly
Updated over a week ago