FAQ & Troubleshooting

32 articles in this collection
Written by Abigail KLEIN and Anne-Laure LASSERRE

How to use BigBlueButton video conferencing

Learn how to enable and use BigBlueButton video conferencing on Whaller.

Written by Abigail KLEIN
Updated this week

Use the chat

Written by Anne-Laure LASSERRE
Updated over a week ago

File box

Store, create, share and collaborate on files in your spheres.

Written by Abigail KLEIN
Updated over a week ago

Associate a video conference room to an event

Written by Abigail KLEIN
Updated over a week ago

Block a user

Written by Abigail KLEIN
Updated over a week ago

Multi-factor authentication: security key

Written by Abigail KLEIN
Updated over a week ago

How can I share a link to a single message/post?

Learn how to copy and share the direct URL to a message.

Written by Abigail KLEIN
Updated over a week ago

What image formats to use in messages?

See how images are displayed in messages and discover optimal sizes.

Written by Abigail KLEIN
Updated over a week ago

Why is the "Move this message up" feature accesible to all sphere members?

Written by Abigail KLEIN
Updated over a week ago

How can I change the order in which messages are displayed?

Written by Abigail KLEIN
Updated over a week ago

How can I change the language?

Written by Abigail KLEIN
Updated over a week ago

What is the role of a "Publisher" in a sphere?

Written by Abigail KLEIN
Updated over a week ago

What are the optimal image sizes on Whaller?

Written by Abigail KLEIN
Updated over a week ago

What are Whallies?

Written by Abigail KLEIN
Updated over a week ago

Can I disable notification sounds?

Written by Abigail KLEIN
Updated over a week ago

Can I share a post across different spheres?

Written by Abigail KLEIN
Updated over a week ago

What do I do if my account is blocked?

Written by Abigail KLEIN
Updated over a week ago

How can I contact the support team?

Written by Abigail KLEIN
Updated over a week ago

How can I leave a sphere?

Written by Abigail KLEIN
Updated over a week ago

How can I rename a sphere?

Written by Abigail KLEIN
Updated over a week ago

How can I update my email address?

Update an email address or add a new email address to your Whaller account.

Written by Abigail KLEIN
Updated over a week ago

How can I add or remove an organization manager?

Written by Abigail KLEIN
Updated over a week ago

How can I leave an organization?

Written by Abigail KLEIN
Updated over a week ago

How can I delete a sphere?

Written by Abigail KLEIN
Updated over a week ago

How can I add a member to an organization?

Written by Abigail KLEIN
Updated over a week ago

How do I delete an organization?

Written by Abigail KLEIN
Updated over a week ago

Can I change my login/username?

Written by Abigail KLEIN
Updated over a week ago

How can I attach an individual sphere to an organization?

Written by Abigail KLEIN
Updated over a week ago

Members and Visitors (or External)

Learn how to create spheres accessible to visitors (visitor spheres) to collaborate easily with actors from outside your organization.

Written by Abigail KLEIN
Updated this week

How can I mention a person or group in a message?

Written by Abigail KLEIN
Updated over a week ago

How can I synchronize Google Calendar with Whaller?

Add Google Calendar events as events in Whaller

Written by Abigail KLEIN
Updated over a week ago

How can I delete my Whaller account?

Written by Abigail KLEIN
Updated over a week ago