FAQ & Troubleshooting

Cléa Ancelly avatar Mathieu Manero avatar
23 articles in this collection
Written by Cléa Ancelly and Mathieu Manero

What is a restricted sphere?

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Written by Mathieu Manero
Updated over a week ago

What is the data legacy?

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Written by Cléa Ancelly
Updated over a week ago

Can I change my login/username?

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Written by Cléa Ancelly
Updated over a week ago

How can I update my email address?

Update an email address or add a new email address to your Whaller account.
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Written by Cléa Ancelly
Updated over a week ago

How can I change the language?

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Written by Cléa Ancelly
Updated over a week ago

How can I mention a person or group in a message?

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Written by Cléa Ancelly
Updated over a week ago

What is the role of a "Publisher" in a sphere?

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Written by Cléa Ancelly
Updated over a week ago

How to move up/pin a message?

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Written by Cléa Ancelly
Updated over a week ago

What is the "Move this message up" for?

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Written by Cléa Ancelly
Updated over a week ago

How to associate a video conference room to an event?

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Written by Cléa Ancelly
Updated over a week ago

How to enable News spheres?

How to create and manage News spheres on Whaller
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Written by Cléa Ancelly
Updated over a week ago

What are "Forum" spheres?

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Written by Cléa Ancelly
Updated over a week ago

What image formats to use in messages?

See how images are displayed in messages and discover optimal sizes.
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Written by Cléa Ancelly
Updated over a week ago

What are the optimal image sizes on Whaller?

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Written by Cléa Ancelly
Updated over a week ago

Can I disable notification sounds?

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Written by Cléa Ancelly
Updated over a week ago

What are Whallies?

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Written by Cléa Ancelly
Updated over a week ago

Multi-factor authentication: security key

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Written by Cléa Ancelly
Updated over a week ago

How to block a user?

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Written by Cléa Ancelly
Updated over a week ago

What do I do if my account is blocked?

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Written by Cléa Ancelly
Updated over a week ago

How can I contact the support team?

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Written by Cléa Ancelly
Updated over a week ago

How can I leave a sphere?

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Written by Cléa Ancelly
Updated over a week ago

How can I leave an organization?

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Written by Cléa Ancelly
Updated over a week ago

How can I delete my Whaller account?

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Written by Cléa Ancelly
Updated over a week ago