How can I mention a person or group in a message?
To mention one or several people in a message, add the "@" symbol before their username(s). If you would like to make it private, be sure to select "In private" before you click "Share".
![](https://downloads.intercomcdn.com/i/o/151347430/2715061d213ca427efbb8e46/quick+tip+2+image+1.png)
Once shared, a little lock symbol confirms that the message is only visible to those that you have mentioned.
![](https://downloads.intercomcdn.com/i/o/151348871/2b79c346c5d0da951982c6c5/quick+tip+2+image+2.png)
Groups** can also be used to quickly mention several people at a time. Simply use the format “@@nameofthegroup”. You can ask your sphere administrator to create any groups you need.
![](https://storage.crisp.chat/users/helpdesk/website/72dd792826483c00/dc0e3571-aeb8-4a8b-b1d6-4be518_6qkub0.png)
![](https://downloads.intercomcdn.com/i/o/151347430/2715061d213ca427efbb8e46/quick+tip+2+image+1.png)
Once shared, a little lock symbol confirms that the message is only visible to those that you have mentioned.
![](https://downloads.intercomcdn.com/i/o/151348871/2b79c346c5d0da951982c6c5/quick+tip+2+image+2.png)
Groups** can also be used to quickly mention several people at a time. Simply use the format “@@nameofthegroup”. You can ask your sphere administrator to create any groups you need.
![](https://storage.crisp.chat/users/helpdesk/website/72dd792826483c00/dc0e3571-aeb8-4a8b-b1d6-4be518_6qkub0.png)
Updated on: 02/01/2023
Thank you!