Use the chat
The chat feature can be used to start an instant conversation with one or several organization/sphere members.
- From the closed chat
Go to the chat, located on the right-hand side of your interface. Click on the “**+**” to initiate a new conversation.
![](https://storage.crisp.chat/users/helpdesk/website/a97a0674d8115000/82533ac3-ddf2-4d4e-8a49-a33745_1hroyjl.png)
- From the open chat
If the chat is already open, click on "**Start a conversation**".
![](https://storage.crisp.chat/users/helpdesk/website/9f5a4f55e255f800/cb47e2a4-1254-4822-a246-e10e05_kinwsx.png)
- From the chat icon in the header
If you don’t have any conversations in your chat yet, clicking on the chat icon in the header will allow you to start a new discussion.
![](https://storage.crisp.chat/users/helpdesk/website/b04377c88be6b800/1fd22820-d537-4dab-9d19-dccb5a_h0rxc8.png)
Enter the username(s) of the member(s) you would like to converse with from the sphere you are active in.
![](https://storage.crisp.chat/users/helpdesk/website/77c42ad2ba35cc00/6286f297-85d6-4fd1-a9fc-283e75_1kvjv2s.png)
Note: Messages in the chat are arranged in chronological order, with the most recent messages appearing at the bottom.
To minimize a conversation in the chat, click on the “ v ”.
To remove a conversation from the chat, click on the “ x ”. Your message will no longer be visible in the chat, but it can still be accessed in its associated sphere feed.
![](https://storage.crisp.chat/users/helpdesk/website/ff7079fe54dbb000/af83c8c7-566b-403a-b554-372417_1pxmzvi.png)
The number of unread messages in your chat is displayed next to the chat icon, located in the header.
Go to a publication in one of your spheres, then, with the three little dots, click on the "Detach conversation" icon to detach the conversation in the chat.
![](https://storage.crisp.chat/users/helpdesk/website/f77e19efd3d92800/361a234e-a4de-4cac-bd6d-6c3c94_nlw2gw.png)
Start a new private discussion
- From the closed chat
Go to the chat, located on the right-hand side of your interface. Click on the “**+**” to initiate a new conversation.
![](https://storage.crisp.chat/users/helpdesk/website/a97a0674d8115000/82533ac3-ddf2-4d4e-8a49-a33745_1hroyjl.png)
- From the open chat
If the chat is already open, click on "**Start a conversation**".
![](https://storage.crisp.chat/users/helpdesk/website/9f5a4f55e255f800/cb47e2a4-1254-4822-a246-e10e05_kinwsx.png)
- From the chat icon in the header
If you don’t have any conversations in your chat yet, clicking on the chat icon in the header will allow you to start a new discussion.
![](https://storage.crisp.chat/users/helpdesk/website/b04377c88be6b800/1fd22820-d537-4dab-9d19-dccb5a_h0rxc8.png)
Enter the username(s) of the member(s) you would like to converse with from the sphere you are active in.
![](https://storage.crisp.chat/users/helpdesk/website/77c42ad2ba35cc00/6286f297-85d6-4fd1-a9fc-283e75_1kvjv2s.png)
Note: Messages in the chat are arranged in chronological order, with the most recent messages appearing at the bottom.
Minimize/ archive a conversation
To minimize a conversation in the chat, click on the “ v ”.
To remove a conversation from the chat, click on the “ x ”. Your message will no longer be visible in the chat, but it can still be accessed in its associated sphere feed.
![](https://storage.crisp.chat/users/helpdesk/website/ff7079fe54dbb000/af83c8c7-566b-403a-b554-372417_1pxmzvi.png)
Unread messages
The number of unread messages in your chat is displayed next to the chat icon, located in the header.
Detach a conversation
Go to a publication in one of your spheres, then, with the three little dots, click on the "Detach conversation" icon to detach the conversation in the chat.
![](https://storage.crisp.chat/users/helpdesk/website/f77e19efd3d92800/361a234e-a4de-4cac-bd6d-6c3c94_nlw2gw.png)
Updated on: 11/01/2023
Thank you!