• How can I contact the support team?

  When browsing the Whaller site, you can begin a conversation by clicking on our mascot, Whally, on the bottom right of the page. If Whally isn't visible, you can also ask a question via your account. Click on your avatar then select "Ask the support team a question".   (https://storage.crisp.chat/users/helpdesk/website/1886ba9624e12300/e8858101-6d8a-4385-b794-e5eeee1pm4Few readers

• What is the role of a "Publisher" in a sphere?

  A member of the @@Publisher group shares the following rights with sphere administrators (@@Admin group): Messages Pin messages  Move messages up Delete messages Force the delivery of a new email notification to all members (Accessible by clicking the "+" in the main message writing field) Sphere settings Edit a sphere description Edit an information banner Edit a sphere charter Activate private messagesFew readers

• How to block a user?

  On Whaller, you have the possibility to block a user. To do so, click on their avatar and select the " Block this person " option. If you block someone, they will still be able to mention you in public messages in a sphere, but will no longer be able to send you private messages. If a blocked user tries to send you a private message, a pop-up will appear to inform them thFew readers

• How can I leave a sphere?

  If you would like to leave a sphere on Whaller: When in the sphere, click on the 3 dots at the top right of the subheader to open the menu. Select " Leave this sphere ". Confirm your choice.Few readers

• What are Whallies?

  Whallies are Whaller's virtual currency. They serve as a way to reward you based on your activity on the platform.   Whallies can be used to purchase goodies in the Whaller Shop. There are two ways to earn Whallies: By inviting members to join your network (30 Whallies for the invitation, and 100 Whallies if the person signs up) By participating in our Ambassador Program. Depending on the missions accomplishedFew readers

• How to enable News spheres?

  Organization managers have the possibility to activate "News" spheres* in their federation. The purpose of these is to share and highlight content on their members' root pages. Enable News spheres Step 1 Go to the "Spheres" tab in your organization's administration pages. Open the sphere settings of the sphere that you wish to highlight content from. Enable theFew readers

• What is the data legacy?

  For the organization manager Within an organisation, the organization manager can authorize the "message legacy"* from the management pages in the "Settings" tab and the "Other advanced options" section. The message legacy allows messages written by a user to be saved when the user leaves a sphere or organization; this is done with the users' authorization (included in the chaFew readers

• How can I mention a person or group in a message?

  To mention one or several people in a message, add the "@" symbol before their username(s). If you would like to make it private, be sure to select "In private" before you click "Share". Once shared, a little lock symbol confirms that the message is only visible to those that you have mentioned.  (https://downloads.intercomcdn.com/i/o/15134887Few readers

• How to associate a videoconference room?

  On Whaller, you can link a video conference room to an event* and to a comment. How to associate a video conference room Step 1 Click on the calendar icon in the publication space to create an event. Step 2 Fill in the event details, then enable the " Associate a video conferencing room " oFew readers

• What is a restricted sphere?

  A Sphere administrator can restrict posting in a sphere. A restricted sphere is a sphere that allows the publication of public messages to be reserved for a group called "staff". Members can then comment on these publications or send private messages to the sphere "staff". To restrict the publication of a sphere, an administrator must go to the sphere settings via the three small dots and check the option "Restrict publication" *. You will then have to add the logins of the staff members. YouFew readers

• How can I change the language?

  You can change the language of the interface by modifying the settings for your account. Click on your avatar, then "Account settings". https://my.whaller.com/account Here you can select one of the 11 available languages: English French Spanish German Dutch Estonian Roumanian Italian Hungarian Swedish Pourtuguese (https://storage.crisp.chat/users/helpdesk/website/3dc68d94e0041e00/39b209c5-9522-4da9-a613-1c9Few readers

• How to move up/pin a message?

  Messages are displayed, by default, in reverse chronological order (most recent at the top).   A new comment on a message causes it to move up in the feed (unlike "likes"). A message can also be moved up manually by clicking on the "Move this message up" arrow icon. Finally, a message can be pinned by a sphere administrator (or a "publisher"), which allows the message to be displayed at the top of the feed for sphere members.Few readers

• Can I change my login/username?

  You can modify your Whaller login/username in your account settings (my.whaller.com/account).Few readers

• Can I disable notification sounds?

  Yes, notification sounds can be turned off. You can modify this on your My account page.  In the block "Activate sounds", simply select "No", then "Save".Few readers

• What image formats to use in messages?

  You can attach images to messages in spheres, though you may have noticed that certain images appear "cropped" or blurry. The reason is simple: these images are previews, that you must click on in order to view the image in full resolution. Why not display images directly in messages? For two reasons:   Some images do not lend themselves to being displayed in a stream of messages, for example the image below, which has a long, vertical format that takes up a great deal of space:Few readers

• What is the "Move this message up" for?

  The "Move this message up" feature is not intended for moderation.   It was developed to prevent users who have the right to comment on messages from leaving a comment without content for the purpose of moving a message up. When a message is commented on, it does in fact move up in the feed so that users can see the latast conversations first. Writing "⬆️" or "up", for example (which is common practice in networks with this type of feed classification), is the same as clicking "Move this mesFew readers

• How can I delete my Whaller account?

  If you would like to delete your Whaller account (of course we hope you don't 😉), you will need to send us your deletion code, in order for us to ensure that the person making the request is in fact the account owner.  This code can be found at the bottom of your account page: my.whaller.com/accountFew readers

• How can I update my email address?

  In your account settings (my.whaller.com/account), you can add a new email address, then set it as your primary address. It is also possible to delete an old address, once it is no longer identified as your primary address.Few readers

• Multi-factor authentication: security key

  On Whaller, you can add a physical verification (security key) to reinforce the authentication of your account. Step 1 To activate your key, go to the " Password & Security " section in your account settings. Step 2 Define the name of your key, then insert it into your computer. (https://storage.crisp.chat/users/helpdesk/website/3e89aa71075cc600/ef61aaf7-b443-4fFew readers

• How can I leave an organization?

  If you would like to leave an organization on Whaller: Click on the 3 dots in the subheader of the organization portal (top right) to open the menu. Select " Leave the organization ". Confirm your choice.Few readers

• What do I do if my account is blocked?

  Your account will be blocked after 5 consecutive unsuccessful password attempts. To unblock it, please contact  Support.  This system has been put in place as a security measure. You will be alerted by a pop-up window that displays the number of attempts remaining, then a link to reset your password before the account is blocked.Few readers

• What are "Forum" spheres?

  The Forum option can be enabled by a sphere administrator in the sphere settings. The correct responses to messages can be qualified and highlighted, and the incorrect responses can be blurred.   The forum feature lets you validate comments on a message. When a user posts a comment, it's noted as "Pending". The sphere administrator can then refuse or validate the comment.  (hFew readers

• What are the optimal image sizes on Whaller?

  The optimal sizes for an uploaded photo are as follows: Portrait: 578 x 610  Landscape: 607 x 390Few readers

• How to include a personal video link?

  On Whaller, an organization manager has the ability to enable the " Include personal video link in profiles* " option. Once enabled, organization members can customize their profile by adding a link to their personal video. This personal video link can be useful if you don't want to use BigBlueButton and your usual video tool has a permanent video room feature. As an organization manager Activate the personal video link Go to the management pages of an organization, click on the "RFew readers

• How do I call a specific member with videoconference?

  On Whaller, it is possible to call a specific user by videoconference from their profile. To do this, click on a user's mini-profile in the member panel or display it in a message. Once the mini-profile is displayed, the "Start a video call" button can be used to call the member by videoconference. After clicking on the "Start a video call" button, the call is in progress on both sides: Marie FoussFew readers